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Insette Ultra Hold Spikey Spray Gel (45ml)
£1.45

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Shipping & Returns

Delivery charges are per order and orders are usually delivered within 2-5 working days. A single order can only be delivered to one address. If you require to send orders to multiple addresses you will need to place a separate order for each address.

1. Delivery options
2. Dispatch
3. Delay
4. Returns and Refunds
5. The Returns Process

1. Delivery options

• Royal Mail first class.
If you choose to have your order dispatched by Royal Mail first class you accept entire responsibility for damage or non-delivery of the order. We advise against using Royal Mail first class but recognise that some customers may wish to use this option for Low Value orders and therefore offer this service. Delivery typically within 1 to 3 days.

Delivery charges start at £1.99 and will be calculated automatically at checkout.

• Royal Mail first class recorded delivery.
A signature will be required for Royal Mail recorded delivery. Your dispatch confirmation e-mail will include an order tracking number, which will enable you to track your order on the Royal Mail website. Delivery typically within 1 to 3 days.

Delivery charges start at £2.69 and will be calculated automatically at checkout.

• Royal Mail standard parcels.
The Royal Mail standard parcel service includes insurance up to the value of £500 for your order. This service is recommended for high value orders and is particularly cost effective for heavier items and orders. Delivery typically within 3 to 5 days.

Delivery charges start at £4.75 and will be calculated automatically at checkout.

• Royal Mail special delivery.
The Royal Mail special delivery service includes insurance up to the value of £500 for your order. This service is recommended for high value, heavier orders that you require quickly. Delivery "next day" after dispatch (normally before 1 p.m.).

Delivery charges start at £5.20 and will be calculated automatically at checkout.

• Royal Mail Airmail International Signed For.
The Royal Mail Airmail International Signed For service includes insurance up to the value of £500 for your order. This service is available for orders that are to be delivered to addresses outside of mainland UK. Delivery typically within 3 to 5 days.

Delivery charges start at £5.59 and will be calculated automatically at checkout.

• ParcelForce 48.
The ParcelForce 48 service is only available for particularly heavy orders in excess of 10Kg. Delivery within 48 hours.

Delivery charges start at £16.25 and will be calculated automatically at checkout.

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2. Dispatch
All orders received by 6pm will usually be dispatched the next working day.

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3. Delay
Orders will be delivered to the address entered and confirmed by you in the checkout process. Your order confirmation e-mail will contain these details.

If we fail to dispatch any ordered goods within 14 days of accepting your order we will notify you. You will be entitled to a full refund of monies paid in respect of such goods if you require.

Time for delivery shall not be of the essence and we shall not be liable for any delay in delivery as this is a service provided by Royal Mail or ParcelForce.

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4. Returns and Refunds
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original (unopened and unused) condition for a full refund within 14 working days from delivery provided that you tell us within 2 working days after the day on which you received the products that you intend to return the item.

If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original (unopened and unused) condition within 14 working days of delivery.

Refunds will only be made against the original credit/debit card used.

Within the order packaging, you will find a dispatch note with details of your order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Your statutory rights remain unaffected.

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5. The Returns Process

STEP 1. – Notifying Us Of Your Intention To Return Your Order.
Notification of your intention to return any goods within the period of 7 working days after the day of delivery can be done by emailing us or using the Contact Us section of the Site with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – Returning The Product(s).
Please ensure that the returned parcel is properly sealed, and that you have included the original dispatch note. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing The Refund.
We will process the refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original (unopened and unused) condition within 14 working days from delivery. You will receive e-mail notification of your refund.

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